Terms and Conditions

All instructions for bookings must be confirmed by email. Once an instruction to prepare a report is received an agreement is deemed to exist between Full Circle inventory services and the instructing party under these terms and conditions.

All reports prepared by Full Circle Inventory Services provide an unbiased record of the contents of the property, the condition of the contents and the property’s internal state at the time the inventory was prepared.  This is conducted by an Inventory Clerk acting as an independent third party. For Check-Out reports, to insure clarity Full Circle Inventory Services or clerks acting on behalf of Full Circle Inventory Services, cannot be held accountable for any issues not listed in a report after seven days from receipt of the completed report. 

It is the responsibility of the tenant, landlord and/or agent to agree between themselves the accuracy of this report and it is advised that all parties sign the report as confirmation. Full Circle Inventory Services cannot be held responsible for any errors or omissions.

Meter Reading

Meter readings can only be taken if the Meter Readings are easily accessible and in any event, the relevant utility company should check meter readings. If the meters are not located or accessible to read then no readings will be taken and we cannot be held responsible for this.

We will accept photographs and meter readings from estate agents and landlords after the booking has been conducted to include into the final report.

If you require us to return to the property to read the meters you will be charged £35.

The appropriate utility companies must be assigned to check any meter readings. We cannot be held accountable for any discrepancies.

Should there be any amendments/additions to the report, Full Circle Inventory Services must be notified within 14 days from receipt of the report otherwise it is considered accurate. Changes will only be made provided the clerk agrees with the comments.

The inventory clerk preparing this report is not an expert in textiles, woods, materials or antiques etc, nor is the inventory clerk a qualified surveyor. The inventory should not be used as an accurate description of each and every piece of furniture and equipment nor as a structural survey report. We are unable to assign a value to any item at the property.

All descriptions within reports are for identification purposes only.

Property with lofts, cellars and locked rooms, which have not been seen and recorded, are the sole responsibility of the Landlord. Lofts will not be inspected unless access is via a safe staircase which complies with building regulations areas and are considered by the clerk safe to inspect.

All items are considered to be in good condition, clean and free of damage unless otherwise stated in the schedule of condition. The tenant has an obligation to leave the property as found with fair wear and tear accepted.

At the end of the tenancy, the inventory report is checked and any significant discrepancies will be reported to the instructing party. This report will include whether, in our opinion, there is any liability to the tenant, or where such dilapidation might be considered as fair wear and tear.

If there is an intruder alarm at the property, Full Circle Inventory Services must be advised of the disarming instructions. If we are unable to enter the property the booking will be cancelled and a fee of £35 will be charged.

Fire and Safety Regulations

The Fire and Safety Regulations for furnishing, gas, electrical and similar services are the ultimate responsibility of the Instructing Principal. Where the inventory notes, “FFR label seen” this should not be interpreted to mean the item complies with the “Furniture and Furnishings (Fire) (Safety) (Amendments) 1993”. It is a record that the item had a label as described or similar to that detailed in the “Guide” published by the Department of Trade and Industry, January 1997 (or subsequent date), attached at the time the inventory was complied. It is not a statement that the item can be considered to comply with the regulations.

Electrical Appliances

All electrical items are considered to be complete with plugs, bulbs and flexes etc. unless otherwise specified. No account will be given of the efficiency or safety of the appliance. Boilers, gas fires, water supply, fire alarms, radiators will not be tested as part of the inventory. Tenants are advised to test all appliances as soon as possible and report any faults to the Landlord/Managing Agent.

Smoke and Carbon Monoxide Alarms

Full Circle Inventory Services will test all smoke and carbon monoxide alarms for power only (green light indicating) on the day of conducting the report where possible. If we are unable to view the alarms or they are deemed not working, this will be recorded within the report. However, we will not be liable for any alarm that does not work after the booking has been conducted. It is the responsibility of the tenant to inspect any smoke detector(s) fitted in the property at regular intervals to ensure they are working correctly.

Delivery

Full Circle Inventory Services is committed to providing reports within 48 hours of the visit to the property whenever possible. If you require a report to be turned around urgently please advise us at the time of booking and we will do our best to accommodate your request.

All reports will be delivered via email to the instructing party unless otherwise requested. By law we are unable to forward reports to anyone other than the instructing party.

If a printed report is required a charge of £10 will be invoiced for printing and postage.

Charges and Payment

Prices vary according to the type of report required, the contents, and size of the property. Prices for a ‘furnished’ property, means that the property has what we consider to be a typical amount of furniture for a rental property. Part Furnished is deemed to have ‘up to and including 6’ items of furniture within the building.

Invoices will be raised at the same time as the report is dispatched to the person/company named as the report booker.

It is the responsibility of the instructing party to settle payment for any reports or charges incurred, irrespective of receipt of client funds, unless we are informed at the time of the booking.

If you are a private client, we will require you to settle the invoice for the booking before the report is released.

Payment is required by direct bank transfer to the account number detailed within Full Circle Inventory Services invoice. All invoices must be paid within 7 days of receipt of invoice.

Failure to make payments will result in a ‘Late Payment Charge’ being levied on the clients account of £10.00 or 10%, whichever is the greater amount. 

Full Circle Inventory Services reserves the right to withhold any documentation not fully paid for by the instructing party. Where the instructing party is in arrears Full Circle Inventory Services may withhold such documentation or reports it deems fit, until such arrears are settled in full.

Complaints

If you have a complaint, you should send this by email as soon as possible after the date of the report to info@fullcircleinventoryservices.co.uk. Your complaint will be fully examined and responded to within two weeks of receipt.

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